hey there, nice to meet you!

hey there, nice to meet you!

My background is in cognitive psychology, so I look closely at how people make sense of what’s in front of them: what they need to understand, how they make decisions, and how they coordinate with others across tools and processes.

Over the past 4+ years, I’ve worked across UX research, product design and service design - from complex B2B platforms and operational workflows to digital and physical service experiences. I tend to move between research and design, using what I learn about people and the systems around them to shape better experiences.

With a background in cognitive psychology, I bring systems thinking and strategic clarity to complex product challenges. I currently lead design for a data-heavy B2B platform, including a full beta redesign.

To me, design goes beyond visuals - it's about enabling outcomes, structuring meaning, and reducing friction. Psychology plays a critical role in that process. Understanding how people think, decide, and behave helps shape experiences that feel intuitive, persuasive, and trustworthy. It’s the difference between interfaces that work and those that connect.

My strength lies in turning complexity into clarity and aligning teams around purposeful, scalable solutions - grounded in real human behavior.

(Also: my best ideas often happen while standing in tree pose. Matcha helps.)



M

With a background in cognitive psychology, I bring systems thinking and strategic clarity to complex product challenges. I currently lead design for a data-heavy B2B platform, including a full beta redesign.

To me, design goes beyond visuals - it's about enabling outcomes, structuring meaning, and reducing friction. Psychology plays a critical role in that process. Understanding how people think, decide, and behave helps shape experiences that feel intuitive, persuasive, and trustworthy. It’s the difference between interfaces that work and those that connect.

My strength lies in turning complexity into clarity and aligning teams around purposeful, scalable solutions - grounded in real human behavior.

(Also: my best ideas often happen while standing in tree pose. Matcha helps.)

Experience

my experience

my experience

UX Researcher

Jun 26

Coloplast

Copenhagen, DK

Understanding people and processes across complex healthcare experiences

Freelance Service & Experience Designer

Feb 26

Veloma Studio

Copenhagen, DK

Designing and improving service journeys across digital and physical environments, curerntly supporting @GooseCPH.

Lead Product Designer

Sep 22 - Aug 25

Delogue PLM

Copenhagen, DK

Designing complex workflows across people, tools and systems

UX & Service Design Consultant

Sep 22 - Mar 24

Ecode

Remote

Designing service and information structures for an early-stage supply chain transparency platform Developed

Human Factors & Behavioural Design Consultant

May 22 - Jul 22

DesignPsykologi

Copenhagen, DK

Understanding how people interact with safety-critical systems

Education

Master of Arts in Cognition and Communication

Sep 19 - Jan 22

University of Copenhagen

Copenhagen, DK

Studies exploring how human cognition shapes behaviour in complex environments, combining psychology, communication and research methods.

Master of Science in Computer Science

Sep 19 - Jan 22

University of Copenhagen

Copenhagen, DK

Studies exploring how human cognition shapes behaviour in complex environments, combining psychology, communication and research methods.

Bachelor of Science in Cognitive and Media Science

Oct 16 - Mar 19

University of Duisburg-Essen

Duisburg, DE

Interdisciplinary studies combining psychology, human-computer interaction and empirical research methods supporting understanding of user behaviour in complex systems.

LinkedIn

Charlotte.kleckers96@gmail.com