behavior-led. systems-minded. psychology informed.

I'm a service & product designer

I'm a service & product designer

with a background in
cognitive psychology

with a background in
cognitive psychology

behavioral design expert translating human decision-making within complex systems into effective services and experiences.
🌱
leading end-to-end design across complex consumer journeys, platforms, and data flows - translating fragmented ecosystems and constraints into clear, scalable digital solutions.


i work on complex user journeys,
data flows, and organizational constraints -
turning that understanding into products
and services that work in the real world.
🌱

my work is rooted in behavioral insight,
systems thinking, and experience strategy,
with a focus on aligning internal processes
with human needs.


more about me

designing clarity

designing
clarity

designing clarity

restructuring a complex service around real-world workflows
product & IA design
for Delogue PLM

restructuring a complex service around real-world workflows
product & IA design
for Delogue PLM

explore

designing immersion

designing
immersion

enabling efficient, uninterrupted workflows in a complex B2B service
interaction &
experience design
for Delogue PLM

enabling efficient, uninterrupted workflows in a complex B2B service
interaction &
experience design
for Delogue PLM

explore

designing trust

designing trust

renabling meaningful participation across digital and physical civic spaces
research-led service design
as self-initiated study

renabling meaningful participation across digital and physical civic spaces
research-led service design
as self-initiated study

explore

designing immersion

enabling efficient, uninterrupted workflows in a complex B2B service
interaction &
experience design

explore

stuff i actually care about

stuff i actually care about

emotion


understanding how emotions shape trust, motivation, and engagement in real-world use.


understanding how emotions shape trust, motivation, and engagement in real-world use.

cognition &
behavior

cognition &
behavior

understanding mental heuristics, biases, and habits that influence how people think, decide, and act.

understanding mental heuristics, biases, and habits that influence how people think, decide, and act.

clarity


designing clear, straightforward solutions that make complex systems easier to understand and work with.


designing clear, straightforward solutions that make complex systems easier to understand and work with.

Would love to hear from you

hi, i'm charly