Complex products. Human logic.
Complex products. Human logic.
Service Designer I Cognitive Psychologist
Service Designer I Cognitive Psychologist
[ work ]
"I'm Charly. I research why things feel off before people can name it - and design to fix the right problem."
"I'm working with cognitive psychology principles to structure workflows that reduce errors, support rapid decision-making, and clarify complex system logic.”
about me
about me
Information Architecture
Information Architecture
Design System
Connected Products
Journey & Workflow mapping
Service Blueprints
Service Blueprints
UX Design
UX Design
User Research
User Research
Systems Thinking
Psychology
Psychology
What I bring to the table
Research that gets underneath behaviour and design that earns trust at every touchpoint.
What I bring to the table
Behind the screen
Behind the screen
Outside of work you'll find me snowboarding, shooting analogue photos, or doing ceramics.
Music matters to me: I go to a lot of concerts, my last favourites being Kings of Convenience, Loyle Carner, and Parcels.
German by origin, Copenhagen by choice. I studied at the University of Duisburg-Essen and Københavns Universitet - and stayed for the curiosity, the sea, and the way design conversations unfold here.
German by origin, Copenhagen by choice. I studied at the University of Duisburg-Essen and Københavns Universitet - and stayed for the curiosity, the sea, and the way design conversations unfold here.
[ about me ]
[ about me ]
In love with evening walks!
In love with evening walks!
Enjoy snowboarding
Enjoy snowboarding
Hi, it's me :)
Hi, it's me :)
The work
Delogue PLM · B2B platform · 2025
Designing clarity: Rebuilding a platform around how people actually work
9,900+ people were using a platform daily that had been built around system logic rather than how they actually work. I restructured it from the inside — reducing errors by ~30% and cutting completion time by ~40%.
Lead Product Designer
Service Design
User Research
UX Design
Design Systems
Stakeholder alignment
read case
Delogue PLM · B2B platform · 2025
Designing progression: Rebuilding a tool teams had stopped trusting
Teams had quietly stopped trusting their coordination tool and were maintaining parallel spreadsheets instead. I mapped how work actually moved across roles and rebuilt the tool around that — one shared source of truth, no workarounds.
Lead Product Designer
Service Design
Information Architecture
User Research
UX Design
Workflow mapping
Mulit-role coordination
read case
Volunteering platform· 2026
designing participation: Structuring decisions that feel safe to make
People weren't volunteering not because they didn't want to — they weren't sure what they were signing up for. I identified commitment uncertainty as the real barrier and designed an onboarding flow that made participation feel safe to start.
0-to-1 Design
Problem framing
User Research
Interaction Design
User Testing
AI assisted exploration
read case
FAQs
FAQs
Still got questions? I've got answers.
Still got questions? I've got answers.
What kind of work do you focus on?
Are you a service designer or a product designer?
What environments do you thrive in?
What does good design mean to you?
How can I get in touch?
