behavior-led. systems-minded. service aware.

I'm a service & product designer

with a background in
cognitive science

with a background in
cognitive science

i work on complex user journeys, data flows, and organizational constraints - turning that understanding into products and services that work in the real world.
🌱

my work is rooted in behavioral insight, systems thinking, and experience strategy, with a focus on aligning internal processes with human needs.

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designing clarity

designing clarity

restructuring a complex service around real-world workflows
product & IA design

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designing immersion

enabling efficient, uninterrupted workflows in a complex B2B service
interaction &
experience design

enabling efficient, uninterrupted workflows in a complex B2B service
interaction &
experience design

crafted an immersive UX using muscle memory and sound.

designing immersion

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designing trust

designing trust

renabling meaningful participation across digital and physical civic spaces
research-led
service design

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stuff i actually care about

stuff i actually care about

emotion

understanding how emotions shape trust, motivation, and engagement in real-world use.

understanding how emotions shape trust, motivation, and engagement in real-world use.

cognition &
behavior

cognition &
behavior

understanding mental heuristics, biases, and habits that influence how people think, decide, and act.

understanding mental heuristics, biases, and habits that influence how people think, decide, and act.

clarity

designing clear, straightforward solutions that make complex systems easier to understand and work with.

designing clear, straightforward solutions that make complex systems easier to understand and work with.

Would love to hear from you

hi, i'm charly

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